Position title
Department of Employment and Labour: Call Centre Agents 2024 Apply Now

The Department of Employment and Labour is seeking dedicated and customer-focused individuals to join our team as Call Centre Agents. As a Call Centre Agent, you will be the first point of contact for individuals seeking information, assistance, or guidance regarding employment and labour-related inquiries. This role requires excellent communication skills, empathy, and a commitment to providing high-quality service to our clients.


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  • Respond to incoming calls from clients, providing accurate information and assistance regarding employment and labour-related matters.
  • Handle inquiries regarding unemployment benefits, workplace regulations, labour laws, and other relevant topics in a professional and timely manner.
  • Utilize resources and knowledge bases to provide comprehensive support and guidance to callers.
  • Assist clients with navigating online portals and resources for accessing relevant services and information.
  • Document all interactions and maintain accurate records of inquiries, resolutions, and follow-up actions.
  • Collaborate with other team members and departments to escalate complex issues or unresolved inquiries.
  • Continuously update knowledge of employment and labour laws, policies, and procedures to ensure accurate and up-to-date assistance to clients.
  • Uphold the department's standards of customer service excellence and professionalism in all interactions.
  • High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
  • Proven experience in a customer service or call centre role, preferably in a government or public service setting.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
  • Strong interpersonal skills and the ability to interact professionally and empathetically with clients from diverse backgrounds.
  • Proficiency in using computer systems, including databases, email, and Microsoft Office applications.
  • Ability to work efficiently in a fast-paced environment, multitask, and prioritize workload effectively.
  • Demonstrated commitment to providing exceptional customer service and resolving inquiries to client satisfaction.
  • Knowledge of employment and labour laws, regulations, and government programs is an asset.
Job Benefits
  • Comprehensive Training: Receive thorough training to ensure you are equipped with the knowledge and skills necessary to excel in your role as a Call Centre Agent.
  • Competitive Salary: Enjoy a competitive salary package commensurate with your skills, experience, and qualifications.
  • Health and Wellness Benefits: Access to health and wellness benefits, including medical, dental, and vision coverage, to support your well-being and that of your family.
  • Retirement Savings Plan: Participate in a retirement savings plan to secure your financial future and enjoy peace of mind during your retirement years.
  • Career Development Opportunities: Benefit from ongoing opportunities for professional growth and development, including training programs, workshops, and career advancement pathways within the Department of Employment and Labour.
  • Visit our official website to review the job posting and learn more about the role and responsibilities.
  • Ensure you meet the qualifications and requirements outlined in the job description.
  • Prepare your resume/CV, ensuring it highlights your relevant skills, experience, and qualifications.
  • Write a cover letter expressing your interest in the position and explaining why you are a suitable candidate for the role.
  • Submit your application online through our secure portal. Be sure to attach your resume/CV and cover letter in the designated fields.
  • Double-check all information provided for accuracy and completeness before submitting your application.
  • Keep an eye on your email for any communication from our recruitment team regarding the status of your application.
  • If selected for further consideration, you may be invited to participate in interviews or assessments to evaluate your suitability for the role.
  • Be prepared to provide references or additional documentation upon request.
  • Stay informed about the progress of your application by regularly checking your email and our official website for updates.
Employment Type
Duration of employment
3 Months
Government Administration
Job Location
Pretoria, Gauteng, South Africa, Pretoria, Gauteng, 0002, South Africa
Working Hours
Date posted
May 10, 2024
Valid through
February 27, 2028
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