Position title
Rand Mutual Assurance: Contact Centre Agent Learnerships New Hiring

We are seeking passionate and driven individuals to join our team as Contact Centre Agent Learnerships. This position offers a unique opportunity for individuals interested in gaining hands-on experience in the insurance industry while receiving structured training and mentorship.

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  • Handle inbound and outbound calls professionally and efficiently.
  • Assist clients with inquiries related to workers' compensation claims, policies, and procedures.
  • Provide accurate information and guidance to callers, ensuring exceptional customer service.
  • Maintain detailed and accurate records of interactions and transactions.
  • Collaborate with team members to achieve individual and team goals.
  • Participate in training programs to enhance knowledge of insurance products and industry regulations.
  • Adhere to company policies, procedures, and compliance standards.
  • Matric certificate (Grade 12) is essential.
  • Excellent verbal and written communication skills in English. Proficiency in additional languages is advantageous.
  • Strong interpersonal skills and customer service orientation.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Basic computer skills and familiarity with Microsoft Office applications.
  • Willingness to learn and develop skills in the insurance industry.
  • South African citizenship or valid work permit.
Job Benefits
  • Structured learnership program with comprehensive training.
  • Opportunity to gain practical experience in a dynamic and growing industry.
  • Competitive stipend or salary during the learnership period.
  • Potential for career advancement within RMA based on performance and capabilities.

Interested candidates meeting the requirements are encouraged to submit their updated CV and a cover letter explaining their interest in the Contact Centre Agent Learnership at Rand Mutual Assurance. Successful candidates will undergo a selection process, including interviews and assessments.

Join Rand Mutual Assurance to embark on a rewarding career journey in the insurance sector and contribute to making a difference in the lives of workers and their families. Apply now to be part of our dedicated team committed to providing exceptional service and support.

Employment Type
Duration of employment
3 Months
Job Location
Johannesburg, Gauteng, South Africa, Johannesburg, Gauteng, 2000, South Africa
Working Hours
Date posted
March 23, 2024
Valid through
November 23, 2024
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